XSF logo XMPP Service Operators - 2018-04-20

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  172. pod are there any known issues with samsung phones and stream management ? i have two clients (both samsung users) that are shown as online but as soon as they receive a message, ejabberd tries to resume the session, which usually fails after approx 7 minutes and then the contact is offline - the messages they receive during that process are never delivered
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  174. Ge0rG pod: that's a complex issue. What client are those people using?
  175. pod conversations
  176. Ge0rG pod: Samsung phones do have interesting battery saving features, but those should be worked around by Conversations' battery permission plus proper Push support.
  177. Ge0rG pod: are they using the most recent Conversations version? Are there any holes in the server support info list of Conversations?
  178. pod Ge0rG, yes, both are using the most recent conversations version (1 from fdroid the other from playstore) and the server does have all the modules enabled besides the non standard tls thingy
  179. pod but this is not in the info list anyway
  180. Ge0rG pod: I think you should leverage that in xmpp:conversations@conference.siacs.eu?join then; Daniel and zinid and Holger there are the perfect team to resolve the issue
  181. Holger goes read the backlog once the Dovecot sever who lost his RAID controller is back alive @work ...
  182. pod Ge0rG, thanks i am already in those mucs but i thought this maybe this is something another xmpp server admin has solved before :)
  183. MattJ pod, it may help if you think about things the other way around - you wrote "ejabberd tries to resume the session"
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  185. MattJ but it is the client that must initiate that
  186. MattJ What I'm guessing happens is, ejabberd thinks the connection is fine, but sending a message makes it discover the connection is actually broken (this is a... feature... of TCP)
  187. MattJ I'm planning to gather some stats on exactly how much of the time mobile clients are successfully connected to my server
  188. pod MattJ, exactly, that is what i think happens - that is why i consider that samsung fw is the reason for it
  189. MattJ and how long it typically takes them to resume
  190. Ge0rG MattJ: or you could do some work on fixing the existing issues of mod_cloud_notify and friends ;)
  191. MattJ s/fixing the existing issues of/rewriting/
  192. Ge0rG MattJ: whatever fixes them
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  382. Maranda @version lightwitch.org
  383. Echo1 Maranda: lightwitch.org is running Metronome version 3.8.11 on something very pretty
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