XMPP Service Operators - 2019-07-20

I'm having a problem joining a MUC, in that it seems my server and the one hosting it are just not communicating. Is there any such thing as a "relay" I might use, and how do I find one?

EmleyMoor: Most probably such public service, no. You tried contacting the remote admin?

Yes. No response as yet

EmleyMoor: is this your server, you know what the error is?

My server. Lack of any error, just plain nothing happening when I try to join.

It's not saying it hasn't worked but it's clearly not working either

Yes, but that's it

EmleyMoor: up the loglevel

You should see at least a log line for the outgoing connection attempt. ✏

What server software?

ejabberd

Loglevel 4 should give you that info

loglevel already 4

Then it would be interesting to check whether the remote server at least tries to connect back. `[info]` level should show that, yes.

Paste such a log line,

If it doesn't, and if that remote server works with others, chances are it's a Prosody that ran into their "hanging s2s" bug.

Looks like it just plain times out

Others can join, though

In that case it would work again after their next restart.

> Looks like it just plain times out You don't see their IP address connecting?

Write a message…ejabberd.log:2019-07-20 09:12:51.456 [info] <0.5870.0>@ejabberd_s2s_out:init:280 Outbound s2s connection started: firthpark.tinsleyviaduct.com -> muc.poez.io

ejabberd.log:2019-07-20 09:12:52.262 [info] <0.5870.0>@ejabberd_s2s_out:handle_auth_success:216 (tls|<0.5870.0>) Accepted outbound s2s EXTERNAL authentication firthpark.tinsleyviaduct.com -> muc.poez.io (163.172.70.75)

ejabberd.log:2019-07-20 09:28:08.157 [info] <0.5870.0>@ejabberd_s2s_out:process_closed:154 Closing outbound s2s connection firthpark.tinsleyviaduct.com -> muc.poez.io: Stream closed by local host: Idle connection (connection-timeout)

Nothing else from that IP address?

No

That's a Prosody indeed. My guess would be that bug.

Holger, How can it be affecting apparently just me?

Connection attempt fails once for whatever reason, then Prosody is stuck in that attempt to connect to that domain forever.

But how can I get it "unstuck"? Or find a way around?

As I said above. They must restart their server, or use the telnet console to kill the hanging attempt.

So, you are telling me that this is nigh-on impossible... oh well

Well I'm saying it's an issue with the remote server that only the remote admin can solve. If it's the bug I'm guessing.

He's *too* remote

Isn't that Link Mauve's or mathieui's? ✏

Unless you know some other support channel for biboumi I'm UTCWAP

(And/or louiz')

It's Louiz I've tried to contact

muc.poez.io is only louiz

pep.: Ah.

Somebody reported it in the poezio@ room yesterday, I don't know if he's had a look

maybe we could open a ticket in te infra tracker too

!contact rimkus.it

Ah right, EmleyMoor, https://lab.louiz.org/louiz/infra/issues/ < as mathieui said

pep., Can you narrow it down?

(or have I misunderstood?)

You can report issues for muc.poez.io there

pep.: how can report when s2s doesn't work with EmleyMoor's server?

That's a gitlab instance

pep.: right the other way....got it

I just cannot remember my gitlab details (other than username)

It's not gitlab.com

So it's likely not the same as any similar?

You can create an account on that instance, or you can use your github account

Maybe he could also allow gitlab.com accounts

Like I say, if I have a github account its details are not known to me

What do you mean? You don't know if you have a github account?

I have a username that my browser wants to put in but that's it

Maybe just create an account on lab.louiz.org then

OK, done

Anyone on here familiar enough with biboumi to tell me how to configure its server options?

EmleyMoor, server options?

Options related to IRC servers. Looking to configure them before attempting a connection, if possible.